Useful answers before you visit.
These answers explain the website and consultation process. Specific garment availability, order terms, alterations and timelines should always be confirmed directly with the SRK team.
Use the appointment planner to share your event and preferences, then continue the conversation with the team. The planner itself is not a confirmed booking; SRK Bridal will confirm the actual appointment time with you.
Start as early as practical once your event date is known. The right lead time depends on the garment, order route, alterations and any requested changes, so confirm the timing for your chosen look directly with the team.
Family can be an important part of the bridal decision. Tell us how many people you plan to bring when arranging your appointment so the team can advise on the best setup.
Bring any saved SRK references, inspiration images, your event date and an idea of the overall direction you like. You do not need to have a final style or colour decided.
Tap the heart on any look. The reference is saved locally in your browser on that device. It is designed as a simple shortlist rather than an account, so no sign-in is required.
The site is being prepared for tawk.to live chat so SRK employees can respond from a browser or phone app. When nobody is online, the chat system can collect an offline message for the team to reply to later.
Yes. Open the look and use its SRK reference. That gives the employee a precise way to understand what you are asking about even if the photography changes later.
No website should assume that. Stock and order availability can change. Use live chat, phone or your consultation to confirm the current status of the exact reference you are interested in.
The exact options can depend on the garment and order. Discuss fit, alterations and any requested changes with the team before ordering so the scope, timing and cost are clear.
These are governed by the terms agreed for your purchase. The final website policy should reflect SRK Bridal's actual in-store rules, and the team should confirm the applicable terms before you place an order.